Terms of Service


OVERVIEW

This website is operated by [OnTheList Australia Pty Ltd] (“OnTheList Australia”). Throughout the site, the terms “we”, “us” and “our” refer to OnTheList Australia. OnTheList Australia offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us or the store we operate on our site, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions” or “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not be able to access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

1. Terms & Conditions

1. Admission is strictly by invitation only.

2. Sale or transfer of invitation to others is strictly forbidden.

3. No posting of products and/or details of the sale on any social media platforms, including but not limited to Instagram, Facebook, Xiao Hong Shu, WeChat, Weibo, TikTok etc. Any content found on social media will lead to an automatic cancellation of your order and exempt from all future OnTheList events.

4. Any violation of the above regulations may result in an automatic cancellation of your order and permanent suspension of any current and future sales privilege.


2. Product & Pricing

1. Purchases are for personal use only and purchasing on behalf of another person is strictly forbidden.

2. Reselling of items to other people, through any channel including informal/personal/secondhand goods stores/internet are not allowed.

3. Exchange, return, refund, after-sale services and alterations on items purchased will NOT be accepted.

4. All items are sold on a first-come, first-served basis.

5. All products will be sold in "as-is" condition and may have parts/accessories missing, as well as marks and scratches. Items should not have any functional defects.

6. All sold merchandise will be marked and all sales are final.

7. Final prices are determined at checkout.

8. Prices may be adjusted at any point during the sale period, and these adjustments do not apply to purchases already processed and cannot be the basis for any claim.


3. Payment

1. Payment by credit card (Visa, Mastercard, AMEX). No cash payment.

2. Payment in AUD only.


4. Delivery

1. Estimated Delivery Time from the end of event: 4-6 weeks.

2. Delivery to NSW-Metro & Regional: AU$15 (Free delivery on orders over AU$160).

3. Delivery to All States other than NSW-Metro & Regional: AU$18 (Free delivery on orders over AU$220).

4. Each order is limited to one single delivery address and the recipient's name at the delivery address must be the same person who made the purchase.

5. Please note that we are unable to hold or delay orders. Kindly ensure that you will be available to receive your order within up to 6 weeks from the date of purchase.


5. General Provisions

1. OnTheList Pty. Ltd. reserve the right to make the final decision for access to the sale, sale of products and in any disputes.


6. Return Requests

1. Exchanges, returns, refunds, after-sale services, and alterations will not be accommodated for reasons of change of mind.

2. All products will be sold in "as-is" condition.

3. Products may have cosmetic flaws such as marks and/or scratches. However, the items are guaranteed to be free from functional defects.

4. Please inspect your order for defects immediately upon arrival.
Due to the time-sensitive nature of the Flash Sale Events, any defects must be reported via email to contact@au.onthelist.com within one week (7 days) of receiving your order.

To ensure your return request is processed efficiently, please provide the following information:

• #Order Number
• Product name/SKU
• Clear description of the defect
• Any relevant images that clearly show the fault

Please note that defect claims made after this 7-day period will not be accepted.


If you have any questions, comments or concerns, please reach out to us at contact@au.onthelist.com